Payment Inquiries

Have questions about payment methods, transactions, or billing? Find answers to common payment-related questions below.

Accepted Payment Methods

We accept the following payment methods for your convenience:

Credit/Debit Cards: Visa, Mastercard, JCB, American Express
Bank Transfer: BCA, Mandiri, BNI, BRI, and other major Indonesian banks
E-Wallets: GoPay, OVO, Dana, ShopeePay, LinkAja
Cash on Delivery (COD): Available in selected areas
Installment Plans: Available for purchases above IDR 1,000,000

Payment Security

Your payment security is our top priority. All transactions are:

Encrypted with SSL technology
Processed through secure payment gateways
PCI DSS compliant
Protected against fraud

We never store your complete credit card information on our servers.

Common Payment Questions

Q: When will my payment be processed?
A: Credit card and e-wallet payments are processed immediately. Bank transfers are confirmed within 1-2 business hours during banking hours.

Q: Can I change my payment method after placing an order?
A: Please contact our support team immediately at payment@exortive.com if you need to change your payment method before the order is processed.

Q: What if my payment fails?
A: If your payment fails, please check your card details, available balance, or contact your bank. You can retry the payment or choose a different payment method.

Q: Do you offer installment plans?
A: Yes! Installment plans are available for purchases above IDR 1,000,000 through selected credit cards (0% interest for 3, 6, or 12 months).

Q: Is there a processing fee?
A: Most payment methods have no additional fees. However, some payment methods may charge a small convenience fee, which will be displayed before you confirm your payment.